Having Difficult Conversations

Learn: The 4 steps to prepare for a difficult conversation, the 4 steps to conducting a difficult conversation, to deal with a variety of possible responses.

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    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?

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Course curriculum

  • 1
    Introduction
    • Welcome
    • Why Take This Course
    • Who Should Take This Course
    • Instructor Bio
    • Learning Objectives
  • 2
    Under Performers Think They are Doing Great
    • The Irony of Under Performance
    • The Dunning-Kruger Effect
    • Ignorance is Key to Under Performance
    • Employees Don't Receive Enough Feedback
    • Our Job as Leaders
  • 3
    The Star Chart
    • What is the Star Chart?
    • Assessing Team Members
    • Stars
    • Star Potentials
    • Wrong Fits
    • Productive But Difficult
    • Conclusion
  • 4
    What are Difficult Conversations, and Why are They Important?
    • What is a Difficult Conversation?
    • Why Do we Need to Engage in Them?
    • Coaching Conversation, or Fire?
    • Consequences of Under Performance
    • Intervention Can be Unpleasant
    • Is it Nice to Ignore Under Performance?
    • Work Culture: Great vs Weak
    • Feeling Fear is Normal
    • The Reality Gap
  • 5
    How to Have Difficult Conversations
    • 5 Steps for Success
    • Preperation
    • The 2 Approaches
    • Framing the Conversation
    • Body Language
    • State your Facts
    • Humility and Honesty
    • Patterns and Themes
    • Asking for Their Perspective
    • Using Open-Ended Questions
    • Sample Conversation
    • The Golden Question
    • Sample Conversation
    • Agreeing on the Next Steps
    • Sample Script
  • 6
    Wrapping Things Up
    • Mature Responses
    • Immature Responses
    • Reasons vs Excuses
    • How to Handle the Difference
    • Revenge
    • Exercise
    • Conclusion
    • Cheat Sheet

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