Dealing with Under Performers

Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.

Buy $99.00 Free Preview

Delivery Method

100% Self-Paced + Online
Assessment Method

5 Module Quizzes + 1 Final Test
Training Duration

84 Minutes

By the end of this course, you will be able to:

Implement the 4 steps needed to prepare for difficult conversations
Know the 4 steps needed to conduct difficult conversations
Understand a variety of possible reactions and know how to respond to each

Course curriculum

Introduction
- Welcome FREE PREVIEW
- Download: Dealing with Underperformers Cheat Sheet
Module 1: Why Take Action with Underperformers
Module 2: How to Prepare for Conversations with Underperformers
- Module 2 Introduction
- The Star Chart
- Immaturity
- Prepare for the Reality Conversation
- Module 2 Quiz
Module 3: How to Conduct a Potentially Difficult Conversation
- Module 3 Introduction
- 2 Approaches to Difficult Conversations
- Reading: Nonverbal Communication
- 5 Steps to a Successful Conversation
- Module 3 Quiz
Module 4: How to Respond to Their Reactions
- Module 4 Introduction
- Cardinal Rules
- How to Handle Emotions
- Reading: A Landscape of Feelings
- Emotional Responses
- 3 Responses to Watch For
- Module 4 Quiz
Module 5: What to Do After the Conversation with Underperformers
- Module 5 Introduction
- Avoiding He Said/She Said
- Reading: It's a Process!
- The 'Commits'
- Module 5 Quiz
Wrap-Up
- In Conclusion
- Final Test
- Download: Dealing with Underperformers Cheat Sheet

FAQ

How long do I have to complete the course?
As the courses are self-study, you have an unlimited amount of time to complete each course.
Can I email instructors if I have questions or suggestions?
While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please click the "feedback" tab on the right side of your screen while taking the courses to ask questions or provide feedback.
Can I download, keep and share the downloadable resources?
Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.
What currency are Getting People Right courses priced in?
All of the courses are priced in USD and include applicable taxes.
Are there any additional fees or costs?
No! You can either purchase each course on its own or purchase the Leadership Fundamentals Certificate which will give you access to everything you need to take the courses and earn your digital certificate.

What They Say About Getting People Right

When we met Trevor we were a non-profit in a very tough spot. Using Trevor’s tools, our NGO has gone from stuck to thriving. Recently we were chosen as one of the top 25 performing charities in the country (out of 86,000) by the Financial Post. He has helped us build a vision-driven, strategically sound, energized team; comfortable with a high degree of transparency and accountability.

Bernie Willock,
CEO FH Canada

We decided to implement Trevor’s strategies across the country in over 100 locations and over 2500 employees. The result has been a transformation of our culture. People’s lives have been positive impacted – professionally and personally. Morale is high and sales and profits are up as a result.

Daryl Verbeek,
President, VCA Canada

The roadmap laid out in these courses set our business up to quintuple in sales. We’ve learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not on internal staffing problems. I highly recommend it to you – it’s worked for us.

John de Jonge,
owner Artex Barn Solutions
Serial entrepreneur

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Dealing with Under Performers

Delivery Method

Assessment Method

Training Duration

What They Say About Getting People Right