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Delivery Method
100% Self-Paced + Online
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Assessment Method
5 Module Quizzes + 1 Final Test
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Training Duration
84 Minutes
Dealing with Under Performers
Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.
By the end of this course, you will be able to:
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Implement the 4 steps needed to prepare for difficult conversations
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Know the 4 steps needed to conduct difficult conversations
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Understand a variety of possible reactions and know how to respond to each
Course curriculum
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Introduction
- Before You Begin
- Welcome FREE PREVIEW
- Download: Dealing with Under Performers Cheat Sheet
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Module 1: Why Take Action with Underperformers
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Module 2: How to Prepare for Conversations with Underperformers
- Module 2 Introduction
- The Star Chart
- Immaturity
- Prepare for the Reality Conversation
- Module 2 Quiz
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Module 3: How to Conduct a Potentially Difficult Conversation
- Module 3 Introduction
- 2 Approaches to Difficult Conversations
- Reading: Nonverbal Communication
- 5 Steps to a Successful Conversation
- Module 3 Quiz
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Module 4: How to Respond to Their Reactions
- Module 4 Introduction
- Cardinal Rules
- How to Handle Emotions
- Reading: A Landscape of Feelings
- Emotional Responses
- 3 Responses to Watch For
- Module 4 Quiz
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Module 5: What to Do After the Conversation with Underperformers
- Module 5 Introduction
- Avoiding He Said/She Said
- Reading: It's a Process!
- The 'Commits'
- Module 5 Quiz
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Wrap-Up
- In Conclusion
- Final Test
- Download: Dealing with Under Performers Cheat Sheet
FAQ
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How long do I have to complete the course?
As the courses are self-study, you have an unlimited amount of time to complete each course.
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Can I email instructors if I have questions or suggestions?
While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please click the "feedback" tab on the right side of your screen while taking the courses to ask questions or provide feedback.
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Can I download, keep and share the downloadable resources?
Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.
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What currency are Getting People Right courses priced in?
All of the courses are priced in USD and include applicable taxes.
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Are there any additional fees or costs?
No! You can either purchase each course on its own or purchase the Leadership Fundamentals Certificate which will give you access to everything you need to take the courses and earn your digital certificate.

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